Frequently Asked Questions
Here is a list of the most frequently asked questions. We hope this can answer some of the questions you may have.
If you need further assistance, please visit how to order or one of the other pages in this Help section. Of course, you can call us on 1300 780 626 also at anytime. To better serve you, please ensure you are registered or logged into your account.
 1. I’m not great with computers. Will I be able to quickly and easily make an online printing order?
After placing your first order you’ll see just how easy our system is. In fact the average order takes just 5 clicks of your mouse. You’ll be so amazed that you’ll be recommending this quick and easy service to friends. But our guaranteed excellent Online catalogue prices are also valid for all phone orders.
2. Is ordering over the internet safe?
We carefully selected a credit card system that was 100% secure. But you also have the option of electronically depositing money into our account or sending us a cheque. If you do pay by cheque however, we have to wait until your cheque is cleared before we ship your merchandise and this will delay your order . So please allow an additional 7 – 10 business days.
To pay your order by cheque, just print the purchase order page and then mail the form with payment to:
Momentum Print
PO Box 201
Redcliffe Q 4020
3. How does your guarantee work?
We 100% guarantee our products and services. If you feel as though our quality, service or professionalism was not up to scratch please contact us immediately so that we can rectify the situation and ensure your business is not disadvantaged.
4. How can the Momentum print Online Public Catalogue offer such exceptional quality printing at such low prices?
Our Public catalogue is able to offer lower prices because we print orders in very large quantities. Hundreds of print jobs are done at the same time on large sheets of paper which are then cut down after printing has occurred. This is also known as "gang-run" printing. This helps to reduce the costs of making printing plates and other setup fees. We then pass these savings on to you!
We commit to doing everything possible to keep our prices down. In fact, for many jobs, our prices include printing on both sides for less than competitors charge for single-sided printing. There are never extra charges for bleeds and you can order no-proof jobs to cut costs even more. Plus you’ll know exactly what your job costs are up front - no surprises. Go ahead and compare our prices with our competitors.
5. I am new to printing and don’t have software to create my own marketing design. What are my options?
Momentum Print can help customers that are new to printing. You can select from one of our FREE Artwork templates for Stationery items, drawn up by our experienced graphic artists, or if you want specific design service, choose the Design option when placing your order.
6. What is the turnaround time on Momentumprint.com.au custom designed printing?
Your order will be dispatched in as little as 24 hours. Or at the most, 8 days. If you’re supplying your own artwork, or using one of our templates, orders placed by Monday will be dispatched by Friday (a 5 day turnaround). Small run business cards and marketing material of 100 copies or less will be dispatched from our Brisbane factory in as little as 24 to 48 hours. For bigger volumes, if you place your order by Tuesday it will be sent out by Thursday of the following week. That means just 8 days including design, proofing, printing and finishing. If you’d like Momentumprint.com.au to design your marketing material, we’ll send out your proof within 3 days.
(If you’re in a hurry we also have a priority service that you can take advantage of by phoning customer service on 1300 780 626.)
For all other items, orders placed by Monday will be sent out by Thursday (a 4 day turnaround.)
7. Will I get to see a proof of my design before it goes to print?
Electronic PDF proofs will be supplied on all jobs at no charge. There is also an option for a high quality printers proof at a charge of $30. All Custom orders are quoted including a hardcopy proof. Please choose your specific proof type at time of order.
However Artwork template orders, will only display your proof online, therefore you must approve the proof before finalising your order.
8. What’s the best way of supplying my own artwork?
The easiest and fastest way to send us your files is through PDF technology. The files are so small in size that it is a breeze to send them over the internet via our ftp and e-mail services - without any loss of quality or data.* If you are using any other program, please win zip your file prior to uploading.
*PDF files are designed to embed and lock up the file so that the mail recipient is receiving a direct replica of the original file. If PDF is initially set up correctly, there will be no problems when printing. If PDF file isn’t set up correctly, and not set to correct printable guidelines, all responsibility lies with the customer. Read more in Supplying Artwork.
9. Can I order printing jobs that aren’t displayed in your public catalogue?
Yes, Momentum Print can offer the same great service and value on all your projects. If you require a project that is customised to your business, please Request a Quote to get started.
10. How do I track my order?
Simply log into your account, which will be automatically set up for you when you order, and select the Order tracking feature. This easy to use system is fully colour coded and allows you view all previous orders. You will be able to see what stage your current order is at and receive internal messages from Momentum Printing.
11. How do you handle returns?
Every item we sell is carefully inspected before it is shipped. If merchandise is defective or damaged upon receipt please contact us within 24 hours after your package arrives for a return authorisation claim number. All claims MUST be made within 24 hours of receipt of your order. Shipping charges will not be refunded. Returned products must be in absolutely new and unused condition.
In the unlikely event that your print job contains manufacturing errors and/or defects, we will rerun and ship the job at no charge. Momentumprint.com.au reserves the exclusive right to judge what a manufacturing error and defect is. On a case by case basis we will investigate and determine if the damage was due to negligence on our part. Please contact our Customer Service Department during normal business hours so we can handle your request.
If a return is granted, you must return every single sheet, or item, that was sent to you unused. We appreciate your adherence and acceptance of these conditions.
12. What is your printing process?
MomentumPrint.com.au public catalogue items are priced based on using the industry standard CMYK 4-colour or full colour process printing. For PMS or spot colour ink print jobs, please contact your Momentum Print.com.au account manager or Request a Quote now.
13. What type of paper stocks are Momentumprint.com.au printing on?
Momentumprint.com.au print on quality A2 grade paper and we choose to source Australian paper stocks with the highest environmental credentials.
For any more information please Contact Us, or call 1300 780 626.
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